0

EXCHANGES + RETURNS



WHAT IS THE RETURN POLICY?

We accept exchanges and refunds on all our items!

Before you return an item we ask that the following requirements are met:

The item/s must be in original condition and not have been worn, washed or altered in any way.

Refunds will be issued excluding the original shipping cost.



ARE RETURNS FREE?

The shipping cost incurred for returning item/s to FOMO for an exchange or refund are not covered or reimbursed by us.



DO I NEED TO RETURN THE WHOLE ORDER?

If you wish to return or exchange part of your order you only need to return the item/s you wish to return or exchange.



HOW DO I ORGANISE A RETURN?

Simply email returns@fomolondon.com and we will allocate a Returns Authorisation (RA) number for you, and give you all the details you need!

Please note we are unable to be held liable for the loss of your bikini being returned. We recommend using a registered postal service to return goods, and keeping a record of the tracking details



WHERE DO I SEND MY RETURN TO?

All returns are sent to our warehouse based in the United Kingdom, we will provide you with the full address when we allocate your Returns Authorisation number to you!



HOW LONG DOES IT TAKE FOR MY EXCHANGE / REFUND TO BE PROCESSED?

We try and process returns as quickly as possible, but we do ask for 24-48 hours to be able to process your return

If you're exchanging, we will send your new piece/s out, and email you a new tracking number

If you're refunding, we will refund you through the same method you used to pay, and email you once complete



WHAT IF MY ORDER ARRIVES DAMAGED, OR THERE IS A FAULT?

Whilst we hope this never happens, if you do receive damaged goods, or have a manufacturing fault occur, please contact us immediately at returns@fomolondon.com so we can personally assist you and sort out your problem as quickly as possible